Help center
The little details, answered.
Before you order
How do I choose the right phone case?
Check the exact model in your phone settings and match it to the product’s device selector. Similar model names can have different dimensions and camera layouts. See our Device & care guide.
Does every case support magnetic or wireless charging?
No universal compatibility is promised. Read the specific product listing for magnetic-ring and charging information. If a feature is not stated, ask us before ordering.
Are homepage images actual products?
Images marked “Style inspiration · Concept imagery” are editorial concepts. Use each product’s actual listing, photos, selected model, and description to understand what is available.
Delivery and orders
Where do orders ship from?
In-stock items ship from U.S. stock. Transit time to the contiguous 48 U.S. states and Washington, D.C. is 3 days after carrier handoff. Orders to these destinations ship free when the merchandise subtotal is US$58 or more after discounts, excluding taxes and shipping. Below this threshold, shipping is US$6.99. Alaska, Hawaii, U.S. territories, and military addresses are excluded from this service. Read our Shipping policy.
Where is my tracking number?
Check your shipping email and the order-status link in your order confirmation. If you need help, follow our tracking guide.
Can I cancel or change my order?
Email us promptly with the order number. We will check the fulfillment status. An order that has already been dispatched may need to follow the return process.
First-order offer
How do I use WELCOME20?
Create your customer profile before checkout by signing up or creating an account. Then use WELCOME20 with the same email for 20% off your first order. Your profile must have no previous orders. One use per customer; cannot be combined with other discount codes. Unlock the offer and read the terms.
Returns and support
What is your return policy?
You may request a return of an unused item within 30 days of delivery. We pay eligible return shipping, including change-of-mind returns. Contact us before sending anything back. Read all conditions and the refund process.
My item is damaged or incorrect. What should I do?
Email lrip8179@gmail.com with your order number and a description of the issue. Photos can help us assess it. We will work with you on a replacement or refund and cover required return shipping.
Can you help with a TikTok Shop purchase?
Use TikTok Shop’s order support and return tools for orders placed there. This website’s checkout and policies apply to website orders.
Privacy
How can I change cookies or request access to my data?
Visit Your privacy choices. Our Privacy policy explains data use and rights.
Still need a hand? Contact customer care.