Refund policy

Last updated: October 20, 2026

We want your everyday accessories to feel right. You may request a return of an unused item within 30 days after delivery. We cover return shipping for eligible returns, including change-of-mind returns.

How to start a return

1. Email lrip8179@gmail.com within 30 days of delivery with your order number, the item you wish to return, and the email used at checkout.
2. We will provide return instructions and a prepaid label or another return method paid for by us. Please wait for these instructions before sending anything back.
3. Pack the item securely, with its original packaging and included accessories where available, and use the return method we provide. Keep your tracking receipt.

Please do not send a return to the address printed on the original parcel unless we have confirmed it. We do not charge a restocking fee for eligible returns.

Return condition

Change-of-mind returns must be unused and in their original condition. Ordinary inspection to check an item does not remove any rights you have under applicable law. Items damaged through misuse or showing signs of use may not qualify for a change-of-mind return; we will explain any issue identified during inspection.

Damaged, defective, or incorrect items

Contact us as soon as you notice an issue. Include your order number and, where helpful, a photo of the item and packaging. We will work with you on a replacement or refund and cover any required return shipping. The 30-day change-of-mind window does not limit statutory rights relating to faulty or incorrectly supplied goods.

Refunds

After we receive and inspect your return, we will email you the outcome and process an approved refund promptly to the original payment method. The refund covers the amount actually paid for the returned item and applicable refundable taxes. Original outbound shipping charges are refunded where required by law or when the return results from our error. Your bank or payment provider may take additional time to display the credit. Contact us if an approved refund has not appeared.

Exchanges and cancellations

For an exchange, contact us before returning the item so we can check availability. For a cancellation or address change, email us as soon as possible. We will check whether fulfillment can still be stopped; once dispatched, the return process applies. If we cannot supply an item, we will contact you and refund any amount paid for the unavailable item.

Orders placed elsewhere

This policy applies to orders placed on this website. For purchases through TikTok Shop or another marketplace, start your return through that platform and follow the policy shown with that order.

Your rights and contact

This policy does not restrict rights you have under applicable consumer law. Questions or return requests: lrip8179@gmail.com.